Frequently Asked Questions

Covid19 Precautions

Please observe a safe distance from other customers in the queue and do not lean onto our counter. We will clean the counter and scales between customers.

 

We are now accepting customer containers for refill. Please ensure all containers are CLEAN and any detergent bottles are free of other non-SESI products/original contents and have their labels removed.

 

We currently only accept Visa or Mastercard card payments. We are not accepting donations of food containers but are happy to accept detergent bottles.

 

Thank you for your co-operation and understanding.

 


Where can I find you?

Check the Where to Find Us page for details of our stops.


Do I have to bring my own containers?

We encourage our customers to bring their own clean containers to refill. We don't mind if they're plastic tubs, empty jam jars or old detergent bottles- the important thing is to refill and avoid new packaging.

We have a stock of paper bags in case you forget your containers- but please bear in mind the environmental impact of a single use paper bag is higher than that of a single use plastic bag! A paper bag needs to be reused at least 4 times in order to have less impact than a single use plastic bag.

We will also have, whenever possible, a stock of donated jars and bottles for our customers to use.

Important: we are only able to dispense detergents into clean, non-food/drink bottles with labels removed. This is to avoid unwanted chemical reactions, confusion over contents and potential consumption of detergents. If customers insist on using unapproved containers, they do so at their own risk.


I have food allergies- can I buy from your shop?

Products are decanted in a kitchen that handles celery, gluten, eggs, lupin, milk, mustard, tree nuts, peanuts, sesame, soybeans & sulphur dioxide/sulphites.

Whilst care is taken to avoid cross contamination, it is not possible to eliminate this risk in the trailer. We do not recommend our products for customers with food allergies and ask that customers consider the risk before making a purchase.


Do you have a price list?

Please click below for our latest price list:

 

 

 

 

***Saturday 10th- stop at High Lea Butchers cancelled. Household member requires Covid test. Apologies for the inconvenience.***